Annual Party FAQs
We are looking forward to seeing you in 2020! Here are the event FAQs.
FREQUENTLY ASKED QUESTIONS
Where is the From the Hills with Love being held?
The event is held in Dripping Springs, Texas. The venue address will be provided to ticket holders via email the week of the event.
When is From the Hills with Love?
When will gates to From the Hills with Love open and close?
When do tickets go on sale and how can I purchase them?
Tickets are available online in advance of the event. They are not yet available for the next event.
How can I contact you if I have any questions regarding From the Hills with Love?
Email us at firstname.lastname@example.org
Where do I go when I arrive at the event?
Yes, a ticket booth will be located onsite at the main entrance to the festival. This is where you will be given your wrist bracelets. Ask the parking attendants to point you in the right direction if you don’t see the ticket booth. You are responsible for your own safety and no providers involved in this event will assume any liability for issues related to wearing inappropriate clothing/footwear, wearing sun protection or related to the consumption of alcohol. By coming to this event, you agree to come, drink, act and travel to and from the event location responsibly.
What can I expect upon arrival?
Guests and their belongings are subject to search upon entry or re-entry. Every attendee (including media) may be searched prior to entry. By coming to this event, you agree to submit to a thorough, TSA-style search, including emptying your pockets and bags, a full pat-down, having all of your items examined, and possibly removing your shoes. We reserve the right to refuse entry to anyone.
Am I allowed to re-enter the festival?
As a general rule, attendees are allowed to come and go to the festival as they please, as long as they have their ticket and wrist bracelet readily available each time they enter the festival gates.
What will be available in the food area?
We will have food trucks with hot food as well as a general store with a small sundries selection.
If it is very hot or rains will the festival still go on?
From the Hills with Love is a rain or shine event. If there is rain, some areas could become muddy.
How can I receive a media/press pass to this event?
Email us at email@example.com
Is this a kid friendly event?
Yes! We have a dedicated childrens area that will have a schedule of really fun activities throughout the day.
Are child watch services available for parents?
No. You are responsible for the safety of your children and should keep your eyes on them at all time. Kids are not permitted to walk around the event without parents. There is no child-watch provided at this event in any area. We also recommend that all kids are marked with parent name(s) and contact phone numbers.
Can I camp at the festival?
Camping is not offered at From the Hills with Love.
WHAT TO BRING / WHAT NOT TO BRING
Can I bring a collapsible chair and/or blankets?
Blankets and collapsible chairs are permitted into the Festival grounds and are HIGHLY recommended!
Can I bring a personal camera?
Only small personal cameras will be allowed into the Festival. Cameras that have a large lens will only be permitted if a media pass has been issued.
What is allowed into the festival?
Blankets may not exceed 6'x8'. Inserting stakes, poles, or any other objects into the ground, or use of ropes, cords, tape etc. to reserve space is prohibited
Regular-size/unframed backpacks / purses
Small digital cameras or point-and-click 35mm cameras
Baby strollers (large wheels recommended for the earthy terrain) and wagons (for use with children only)
Umbrellas (no larger than 42” when open)
Water, food, non-alcoholic beverages, coolers
All guests should come in footwear that is comfortable and conducive for walking on gravel, mulch, earth. All outdoor activities occur in a natural earth setting. There are no paved sidewalks or roadways. If there is rain, some areas could become muddy.
What is NOT allowed into the festival?
Guns and anything that can be construed as a weapon
Illegal substances of any kind
Alcohol (alcohol will be available at the festival for visitors who are of legal age; alcohol is only permitted from the bar staffed by TABC-certified bartenders; no personal stock is permitted to be brought on the premises; personal stashes of alcohol should not be consumed under any circumstance at the event location)
Framed or large backpacks
Glass containers of ANY kind
Skateboards, scooters, or personal motorized vehicles
Aerosol containers, fireworks and explosives
Professional still camera equipment (no detachable lenses, tripods, big zooms, or commercial use rigs)
No illegal vending is permitted - no unauthorized/unlicensed vendors allowed
No tailgating or camping is permitted
Pets and animals (except service animals)
CREDIT CARDS & ATMS
Will credit cards be accepted for purchases?
The general store will accept cash or cards. The food trucks may or may not accept cards but will accept cash. Bars will accept cards and cash. Individual vendor payment methods will vary.
Are there ATMs available if I run low on cash?
No, there are no ATMs on site.
SAFETY & ACCESSIBILITY
What medical service will be onsite?
There will be a first aid kit located onsite to help you with minor issues. If you need assistance, please go to the general store for the first aid kit. For any serious medical issues, call 911.
What do I do to report or find a missing child?
You should immediately report any missing children to the main stage crew members who can make announcements over the large speakers. Kids should be watched at all times. There is no child-watch provided at this event in any area. We also recommend that all kids are marked with parent name(s) and contact phone numbers.
Will there be a lost and found?
If you have found an item, please bring it to the general store onsite. If you lose an item, you can email firstname.lastname@example.org and if it is found after the event we will let you know.
Where is the accessible parking?
The parking attendants will do their best to get any cars with a state issued handicap tag parked as closely to the general admission booth as possible.
What are the festival grounds like?
All outdoor activities occur in a natural earth setting. There are no paved sidewalks or roadways. If there is rain, some areas could become muddy. Patrons will be responsible for getting themselves around the site and should plan their mobility needs accordingly. You are responsible for your own safety by coming to this event.
What services are not provided?
Wheelchair push services and personal care attendants are not provided.
Are service animals allowed?
Yes, service animals with an individual with a disability are allowed at the festival. Pets are not allowed. Service animals must be under the control of their owners at all times. All service animals must be on-leash and along side of its owner. Disruptive or dangerous animals will need to leave the site.