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Annual Party FAQs

 
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We are looking forward to seeing you in 2019!  Here are the event FAQs.


FREQUENTLY ASKED QUESTIONS

Where is the From the Hills with Love being held?

The event is held in Dripping Springs, Texas.  The venue address will be provided to ticket holders via email the week of the event.

 

When is From the Hills with Love?

Check back for 2019 date.

 

When will gates to From the Hills with Love open and close?

The gates for the From the Hills with Love will open at 1:30 pm and close at approximately 10 pm. 

 

When do tickets go on sale and how can I purchase them?

Tickets are available online in advance of the event.

 

How can I contact you if I have any questions regarding From the Hills with Love?

Email us at events@plumcreeksound.com

 

Where do I go when I arrive at the event?

Yes, a ticket booth will be located onsite at the main entrance to the festival.  This is where you will be given your wrist bracelets.  Only adults need bracelets.  Ask the parking attendants to point you in the right direction if you don’t see the ticket booth. You are responsible for your own safety and no providers involved in this event will assume any liability for issues related to wearing inappropriate clothing/footwear, wearing sun protection or related to the consumption of alcohol.  By coming to this event, you agree to come, drink, act and travel to and from the event location responsibly.

 

What can I expect upon arrival?

Guests and their belongings are subject to search upon entry or re-entry.  Every attendee (including media) may be searched prior to entry. By coming to this event, you agree to submit to a thorough, TSA-style search, including emptying your pockets and bags, a full pat-down, having all of your items examined, and possibly removing your shoes. We reserve the right to refuse entry to anyone. 

 

Am I allowed to re-enter the festival?

As a general rule, attendees are allowed to come and go to the festival as they please, as long as they have their ticket and wrist bracelet readily available each time they enter the festival gates. 

 

What will be available in the food area?

We will have a food truck with hot food as well as a general store with a small sundries selection.

 

If it is very hot or rains will the festival still go on?

From the Hills with Love is a rain or shine event. If there is rain, some areas could become muddy.

 

How can I receive a media/press pass to this event?

Email us at events@plumcreeksound.com

 

Is this a kid friendly event?

Yes!  We have a dedicated childrens area that will have a schedule of really fun activities throughout the day.  Children 10 and under do not need a General Admission ticket if you are driving.  Any child riding to/from the event on the shuttle service will need a ticket in order to reserve a seat on the shuttle.

 

Are child watch services available for parents?

No.  You are responsible for the safety of your children and should keep your eyes on them at all time.  Kids are not permitted to walk around the event without parents.  There is no child-watch provided at this event in any area.  We also recommend that all kids are marked with parent name(s) and contact phone numbers. 

 

WHAT TO BRING / WHAT NOT TO BRING

 

Can I bring a collapsible chair and/or blankets?

Blankets and collapsible chairs are permitted into the Festival grounds.

 

Can I bring a personal camera?

Only small personal cameras will be allowed into the Festival. Cameras that have a large lens will only be permitted if a media pass has been issued.

 

What is allowed into the festival?

  • Soft-sided chairs
  • Blankets (may not exceed 6'x8') Inserting stakes, poles, or any other objects into the ground, or use of ropes, cords, tape etc. to reserve space is prohibited
  • Regular-size/unframed backpacks / purses
  • Small digital cameras or point-and-click 35mm cameras
  • Binoculars
  • Baby strollers (large wheels recommended for the earthy terrain) and wagons (for use with children only)
  • Umbrellas (no larger than 42” when open)
  • Water, food, non-alcoholic beverages, coolers
  • Hammocks
  • All guests should come in footwear that is comfortable and conducive for walking on gravel, mulch, earth.  All outdoor activities occur in a natural earth setting.  There are no paved sidewalks or roadways.  If there is rain, some areas could become muddy.

 What is NOT allowed into the festival? 

  • Guns, anything that can be construed as a weapon and illegal substances of any kind
  • Alcohol (alcohol will be available at the festival for visitors who are of legal age, included in the general admission ticket)
  • Framed or large backpacks
  • Glass containers of ANY kind
  • Skateboards, scooters, or personal motorized vehicles
  • Aerosol containers, fireworks and explosives
  • Laser pointers
  • Tents
  • Professional still camera equipment (no detachable lenses, tripods, big zooms, or commercial use rigs)
  • No illegal vending is permitted - no unauthorized/unlicensed vendors allowed
  • No tailgating or camping is permitted
  • Pets and animals (except service animals)

 

CREDIT CARDS & ATMS 

Will credit cards be accepted for food/non-alcoholic beverage purchases?

The general store will accept cash or cards.  The food truck may or may not accept cards but will accept cash.  Check back here for updates.

 

Will credit cards be accepted for artisan vendor purchases?

Some of the vendors may have the ability to accept credit cards, but it will vary from vendor to vendor.

 

Are there ATMs available if I run low on cash?

No, there are no ATMs onsite.

 

SAFETY & ACCESSIBILITY

 

What medical service will be onsite?

There will be a first aid kit located onsite to help you with minor issues. If you need assistance, please go to the general store for the first aid kit.  For any serious medical issues, call 911.

 

What do I do to report or find a missing child?

You should immediately report any missing children to the main stage crew members who can make announcements over the large speakers.  Kids should be watched at all times.  There is no child-watch provided at this event in any area.  We also recommend that all kids are marked with parent name(s) and contact phone numbers. 

 

Will there be a lost and found?

No.  If you lose an item, you can email events@plumcreeksound.com and if it is found after the event we will let you know.

 

Where is the accessible parking?

The parking attendants will do their best to get any cars with a state issued handicap tag parked as closely to the ticket booth as possible.  

 

What are the festival grounds like?

All outdoor activities occur in a natural earth setting.  There are no paved sidewalks or roadways.  If there is rain, some areas could become muddy. Patrons will be responsible for getting themselves around the site and should plan their mobility needs accordingly.  You are responsible for your own safety by coming to this event.  

 

What services are not provided?

Wheelchair push services and personal care attendants are not provided.

 

Are service animals allowed?

Yes, service animals with an individual with a disability are allowed at the festival. Pets are not allowed. Service animals must be under the control of their owners at all times. All service animals must be on-leash and along side of its owner. Disruptive or dangerous animals will need to leave the site.